Lumen: much more than a chatbot

Our cognitive platform interacts with users through natural language like a chatbot, but it is much more than that

Capable of integrating data from both external and internal sources, Lumen is our proprietary cognitive platform, recently launched and now being implemented across all Camozzi Group factories in Italy. Powered by generative AI, the platform interacts with users through natural language, both via written text and voice-controlled systems.

From Data to Decisions

Lumen can collect data, generate insights, and suggest concrete actions, supporting decision-making processes for operators and managers across Camozzi Group companies.
Thanks to the close collaboration between our development teams, who bring technical expertise and know-how, and professionals from different business functions, who contribute in-depth domain knowledge of processes, we are continuously refining Lumen’s ability to observe, analyze, and provide effective responses. Our goal is to make it an essential ally for simplifying decision-making and guiding action across every business function.

Innovation Behind Two Patent-Pending Technologies

Lumen’s value lies in its ability to transform manufacturing knowledge into a governed cognitive infrastructure that simplifies and accelerates decision-making processes. As an industrial tool, ensuring the highest level of reliability is essential. For this reason, we have designed a platform capable of addressing the issue of AI “hallucinations” through two innovative proprietary technologies, both currently patent pending:

• Certified Data: a technology that enables the platform to maintain a verifiable connection to corporate information sources at all times. It combines AI reasoning capabilities with the reliability of real, verifiable industrial data.
• Disambiguator: a component that enables the platform to immediately contextualize and understand the correct meaning of acronyms and codes, reducing interpretation errors and making interaction with data more reliable for technicians, operators, and decision-makers.

Other Key Features of Lumen: Regulatory Compliance

Beyond its technical capabilities, our platform is designed to comply with information security and responsible governance standards, including ISO/IEC 27001 and ISO/IEC 42001. It also complies with the requirements of the EU AI Act and the Cyber Resilience Act.
These regulatory aspects are essential to ensure data protection, people’s safety, and the reliability of the system itself.